Shipping policy

Last updated: October 27, 2026

Thank you for shopping with Chic Healthcare. This policy explains how we process, ship and deliver your orders within Pakistan.

1. Where We Ship

We currently deliver to addresses across Pakistan. We do not ship internationally at this time.

2. Order Processing (Handling Time)

  • Orders are processed within 1 to 2 business days after payment is confirmed (or after order confirmation for Cash on Delivery orders).
  • Business days are Monday to Saturday, excluding public holidays in Pakistan.
  • Order cut-off time: Orders placed before 2:00 PM Pakistan Standard Time (PKT, GMT+5) on a business day are counted as received that day. Orders placed after 2:00 PM, or on a Sunday or public holiday, are counted as received on the next business day.
  • During sales, festive seasons or periods of high demand, processing may take slightly longer. We will contact you if there is a delay.

3. Delivery Time (Transit Time)

  • Once your order is dispatched, delivery takes 2 to 3 business days in most cities.
  • Total estimated delivery time: 3 to 5 business days from the date your order is placed (1 to 2 days handling plus 2 to 3 days transit).
  • Delivery to remote or far-off areas may take 1 to 2 additional days. These times are estimates, not guarantees, and can be affected by courier delays, weather, strikes or public holidays.

4. Shipping Charges

  • Standard shipping fee: Rs. [ ] [flat rate, or “calculated at checkout”]
  • Free shipping on orders above Rs. [ ] [delete this line if you don’t offer it]
  • Any shipping charge is shown at checkout before you pay. There are no hidden fees.

5. Courier Partners

Orders are shipped through trusted courier services in Pakistan, such as [ ] [e.g., TCS, Leopards, M&P, PostEx, Trax: list the ones you actually use]. The courier is selected based on your delivery location.

6. Payment Methods

We accept [ ] [e.g., Cash on Delivery, bank transfer, debit/credit card: list what you offer]. For Cash on Delivery orders, please keep the exact amount ready at delivery.

7. Order Tracking

When your order is dispatched, we will send you a confirmation by email or SMS/WhatsApp with your tracking number. You can use it on the courier’s website or app to follow your parcel. If you have not received tracking details within 2 business days of ordering, please contact us.

8. Delivery Address and Contact Details

  • Please give a complete and accurate address and a working phone number at checkout. Couriers will call you before delivery.
  • We cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address or an unreachable phone number.
  • Address changes are possible only before the order is dispatched. Contact us as soon as possible.

9. Failed Delivery Attempts

If the courier cannot reach you after multiple attempts, the parcel may be returned to us. We will contact you to arrange re-delivery, and the shipping fee for re-sending may apply.

10. Damaged, Missing or Incorrect Items

Please check your parcel at the time of delivery. If it arrives damaged or tampered with, or contains the wrong item, contact us within 48 hours with your order number and clear photos. We will arrange a replacement or refund according to our Refund Policy.

11. Out-of-Stock Items

If an item you ordered is unavailable after you place your order, we will contact you right away to offer a replacement, a delay until restock, or a full refund.

12. Product Safety Note

Our products are skincare and personal-care items shipped in sealed packaging. Please do not accept a parcel that looks opened or damaged.

13. Contact Us

For any shipping questions, please reach out: